Privacy

Last updated 9 November 2026

Who I am

Laubschers is the trading name of Izak Laubscher. Under the Protection of Personal Information Act, 2013 (POPIA), I am the responsible party for the personal information described on this page, and I am also the information officer. You can reach me at info@laubschers.com. My physical address is in the supplier details on the terms page.

What I collect

My products are sold through Whop. Whop runs its own checkout and takes the payment under its own privacy policy, so it is responsible for what you give it there. After you buy, Whop gives me the details I need to deliver and support your order, such as your email address and what you bought. I never see your card number.

When you email me or message me on WhatsApp, I keep your contact details and what you wrote.

This site has no forms and sets no cookies. Its typeface is hosted on the site itself, so opening a page doesn't contact any other service.

Why I use it, and on what basis

I use your order details to deliver what you bought and to help with any problem or refund. POPIA allows this because it is needed to carry out my contract with you (section 11(1)(b)).

I keep order and payment records because South African tax law requires it (section 11(1)(c)).

If you write to me about something other than an order, I use your details to answer you. That is my legitimate interest in replying to people who contact me (section 11(1)(f)).

I don't sell or rent your information. I'll only send you marketing email if you ask for it, and each one will include a way to stop it.

Who else handles it

A business email provider hosts my mailbox. Every email sent to info@laubschers.com is also copied automatically to my AI assistant's mailbox on an outside platform. The assistant sorts each message and drafts a reply for me. WhatsApp messages go through WhatsApp, which Meta runs, and my assistant reads them through a linked device and drafts replies there too. GitHub Pages hosts this site and keeps standard server logs, which include IP addresses.

WhatsApp (Meta) and GitHub Pages process information in the United States, among other places. For orders and for questions from someone thinking of buying, I rely on section 72(1)(c) of POPIA: the transfer is needed to deliver what you bought or to answer those questions. For other messages and for the site's visitor logs, I rely on section 72(1)(e) of POPIA. The transfer is for your benefit and getting consent first isn't practical. You would likely agree if I could ask. The same ground covers the automatic copy of every info@ message to the AI assistant's mailbox.

Keeping it safe

The site runs over HTTPS only. It has no forms and sets no cookies. Access to my mailbox and WhatsApp account is limited to my own accounts and the tools I have set up to work in them.

How long I keep it

I keep order and payment records for five years, because South African tax law requires it. Email and WhatsApp chats that aren't linked to an order are deleted two years after your last message, including the copy kept in the AI assistant's mailbox.

Your rights

You can ask me what personal information I hold about you, ask me to correct or delete it, or object to how I use it. Email info@laubschers.com and I'll answer within 30 days. Invoices and other tax records have to be kept for the full five years even if you ask me to delete them. I'll tell you if that applies.

If you're unhappy with how I've handled your information, you can lodge a complaint with the Information Regulator through its eService Portal, linked from inforegulator.org.za/complaints, or by email to POPIAComplaints@inforegulator.org.za. I'd appreciate the chance to fix it first.

Changes

If I change this page, I'll update the date at the top.